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| Rob is 20,118 days old today. |
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Entries this day: Stripped_lugnuts sterling_mccall Stripped lugnuts 23 June 1998 Today on the way to the dentist, I hit something in the road and thought nothing of it. Soon, however, I noticed my steering seemed really far out of alignment. I was talking to Manda on my carphone at the time. "Hang on one second; this is bad enough that I'm going to pull over and look." I pulled over. I looked. The right front tire was entirely flat. "I'll call you back." I called Robin at the dentist's office and told her I would be late. (I love having a cell phone!) While taking one of the lugnuts off, I found it was stripped. Oh crap. I was unable to get it back on, and had to cancel the dental appointment and all that. The last people to mess with the lugnuts were in the service department of Sterling McCall Toyota, so I wrote them a letter. On about 6 July, I got this response. I was pleased I had written, and part of me thought, "you shoulda asked for more." But overall, I think it's all good. permalinksterling mccall Rob Nugen 1211 W Gray #3 Houston TX 77019 23 June 1998 Service Department General Manager Sterling McCall Toyota 9400 Southwest Freeway Houston TX 77074 Cc: Service Manager at Fred Haas Toyota HI I apologize for the impersonal nature of this letter; I do not know your name. I purchased my 1991 Toyota Camry around December 1997. Since then I have had all work done on my car at Sterling McCall, until today when I got a flat tire on the north side of town. Today I got a flat tire and when I changed it, I found one of the lugnuts extremely difficult to remove. It had been cross-threaded. I tried to put the small spare tire on, but couldn't get the lugnut to go back on correctly. I saw that it had been cross-threaded and tried to put it on another bolt to see if that would help. It did not help; I simply cross-threaded the other bolt. So with 3 lugnuts on, I drove slowly to Discount Tire Company. They fixed my tire but would not mount it on the car. They said something like, "those bolts are stripped, we don't want to break them, and can't replace them." So I drove to Fred Haas Toyota to see if they could replace the faulty parts. When I arrived, I told the service manager (whose name I have also forgotten) that the last work done on the front tires was at Sterling McCall Toyota and asked if he could replace the bolts at no charge. He said he could not, and could not even "work out a deal" with Sterling McCall, and suggested that once the work was complete, I could take the stripped bolts to Sterling McCall as evidence. I chose not to drive all the way to Sterling McCall to have the work done; I did not feel safe driving with only three lugnuts. I had the work done and paid $106.58 to Fred Haas. The most recent time the front tires had been removed was at Sterling McCall on 3 June 1998, when I asked your shop to help with squeaky brakes. My belief is that one lugnut was cross-threaded when it was mounted at Sterling McCall. I clearly admit I stripped one other lugnut, but the main cost was not parts, but in the labor ($82.43) I want to remain a loyal customer of Sterling McCall, and I want to be reimbursed for at least ½ of my total cost, which would be $53.29. I will be glad to bring in the stripped bolts if you want to see them Thank you for your help. Rob Nugen |