Entries this day: Down_down_down

Down down down

7:14am Tuesday 8 May 2001

I really feel pissed and sad and all kinds of shitty. Last night I turned off the pager for my I-group and I forgot to turn it back on. We had a super hilarious laughing awesome fun I-group, by the way. So while the pager was silent, I was getting repeated 911-911-911 pages because our web server was down. From 7pm all night to now we have been offline.

Kevin and Minh got in at 4am because we already knew we would have a power outage at 4am. They were here to see how that went. The power went out, the power went on, no internet access.

We have a laptop with AOL access and did a traceroute from AOL to us and the packets loop when they get to the WAN side of our connection. I don't know if that's a problem with SAVVIS or with us, but I called SAVVIS and the girl had to "escalate" the ticket. I hope that means it's on their side.

Anyway, we still have been down since 7pm on a presumably unrelated issue: the shitty UPS that Dennis "got a great deal on" fucking broke. The shit is new, like 5 months old and for no apparent reason, it died. I suggested that we go with APC because APC rules, but the crap he bought obviously is a load of shit.

So two points of failure got us down at 7pm. The shitty UPS and me forgetting to turn the pager back on. Next time, I will put it on vibrate.

- - - -

Ironically, I can't send this journal to my website without access.

9:24am

Called Marcel who tried to help with getting the console cable connection to the router working, but no luck.

Called Duane, our local 3rd party smart guy who listened the symptoms and thinks it's our T1 router. Possibly it got zapped last night during our lightning storm. I don't know if SAVVIS will fix the router because we own it. I am guessing we are screwed. I called Aslan, the cutie at SAVVIS who gets me the hookup on stuff when shit is fucked up, and she said that maybe the SAVVIS guys won't know that we own it and will still fix it.

I called SAVVIS tech and it may be the case they are fixing the router now, which would be wonderful and ab-fabulous. But right now we just have to "sit tight[ly]."

Ack.

11:21am

Dave is an idiot.

In other news, we are still stranded from the Internet. Still no word from SAVVIS, though I have called them about 30 minutes ago. I trust they are working on it as diligently as they can.

12:27pm

How can it be good in the grander scheme that we are without service? How can I relax? How can I feel like I am O.K. ??

I'm trying to do some actual work, but I'm having a difficult time concentrating. I keep wanting to just melt into nothing and disappear, or to have everything just be a dream. But... it's not. I'll even try to fly to prove it.

Nope. I jumped, but didn't fly. It's not a dream.

I'm in this state of crumminess where I don't know how I can go on with my normal activities until I am "punished" or fired or yelled at thoroughly. I keep berating myself and I realize that it's fucking useless to do that, but I'm stuck in this negative bullcrap.

I just tell myself there is nothing I can do about it right now. I have called a local Cisco Service provider to see if we can get a new router. Left a message with them, so I don't feel that is actually "complete." I've called SAVVIS every 45 minutes or so and they are still saying they're working on it. I'm working on writing some SAS to do email stuff, but as I said, I'm not really focused. Partially I'm not focused because I don't know what I'm doing, and partially it's because I'm not taking the time to flowchart it out, but I'm not clear on how to flowchart these details when it's datasets I'm manipulating. merge and set statements... down in some details of SAS. Bluh.

2:00pm

We're back online. SAVVIS fixed the router; they said it did not have an ethernet [something] configured on it. How could we have been working before? It's a mystery. (hint: we couldn't, but who cares because we are up)

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8:53am next day (Wednesday 9 May 2001)

Dammit. Last night I did not get the "9 o'clock and all is well" page at 9 o'clock, but I didn't think about it because I was actually here after 9 o'clock, and all was well. However, getting that page is critical because it lets us know the system by which we make sure all is well, is all well. It wasn't all well, though the rest was all well. And when the web server died at 3:15am, for reasons I haven't heard yet, I did not get paged.