Entries this day: AM Guess_whats_back apple_rules

AM

8:39am Saturday 31 July 2004

(written on Hitomi's computer with her weird Japanese keyboard)

Just cooked eggs, no time to really write before I need to take a shower and go to work, but I just want to say I'm still really excited about Pb. Was just envisioning how my classes will bond and how I'll learn all my students names.. I can bring my camera and take pics of each person; it'll be great!

I was trying to remember what re-juvenated my energy toward this project; I think I was just like, "might as well do it, or I'll regret not having applied."

Fair enough.

Guess whats back

6:17pm JST Saturday 31 July 2004

Yay! My computer is back!

There seems to be a bit of a problem with the power connection in the back, though.

- - - -

They're going to fix it under warranty and Hitomi will pick it up tomorrow. I will be strong (surviving without my computer for another day.)

I want so much to check email.

6:29pm

WOWW!!!!! They are going to fix it now within two hours!!!!!! Yay Apple Store Ginza!!!!!!!!!!

3:42am

Err, make that

8:44pm

My computer is back and the power connector in the back is back too!

And now Hitomi is back!

After arriving at Apple and leaving my computer for its final adjustment, we went across the street to a bookstore where I bought a pocket sized science book on the earth and space. Most of that stuff I know in English, so learning it in Japanese won't be too hard; just a lot of new vocabulary. Cool.

Then we rocked across another street to a Chinese restaurant with big gyouzas and big spring rolls that were longer and thinner and crispier than what we call spring rolls in the US.

Just as we emerged to the sidewalk (in the restaurant, two floors below street level, I had no phone signal), Apple store called me; my computer was fixed. Double fixed. Awesome awesome.

Now we're at Tully's where I just chowed four scoops of vanilla ice cream in a cone. The ice cream was weak with chips of ice in it. Nothing like premium ice cream like Ben and Jerry's or Amy's.

apple rules

From: 	  rob@robnugen.com
Subject:  happy customer story
Date: 	  11:06pm JST Sunday 1 August 2004
To: 	  apple.com

Good job, Apple, for attracting customers with premium products and
keeping them happy.

After years with Windows, I got sick of it at Windows 98 and switched
to Red Hat Linux 5.0.  I chose not to learn how to keep my machine up
to date, and was still using 5.0 when Red Hat had moved on to Red Hat
8.0 and beyond.

Apple and Macintosh had never really attracted me.  I remembered my
friend's clunky Mac from college days.  They loved it, but I wasn't
swayed.

Then, one day, in a great glorious moment, I learned that OS X had
unix underneath.  Unix equals all my favorite utilities.  Apple equals
easy.  Unix + easy = OS X?  Wow.  I read lots of articles, all of
which hailed the awesomeness of OS X.  I was ready to switch.  I did
research and bought a PowerBook G4 30 667MHz, 30 Gig, 256 Meg ram,
plus a 100 meg firewire Firefly(? (I don't really use it anymore))
external hard drive.  I have never been happier with a computer.

I have never been less kind to a computer, either.  This machine has,
while operating, fallen 4.5 feet onto the (carpeted) floor. I freaked,
but it didn't.  It continued operating.

I bought the machine in Houston, Texas.  I live in Japan now.  Did I
have to change the power supply?  No.  Did I have to reinstall
anything when I started writing in Japanese?  No.  Did I have to
configure anything to get the wireless card to work with my wireless
Yahoo!BB signal?  No.  It all just worked.  Beautifully.

This machine, has, while operating, been crunched in the train doors
of the Tokyu Toyoko line.  It kept operating, but one of the hinges
broke.  I kept using it for a while until the other hinge succumbed to
the extra strain.  For some reason (joke) my warranty didn't cover the
damage.

I got it repaired and it was like having a whole new computer again.

Last summer, the logic board was replaced (covered by Applecare) after
my screen failed (or something).  This summer, the same thing
happened, and Applecare covered it again.

BUT, all of that is not why I'm writing.

In the past 8 months, I have secured for apple two happy Apple users.
These users keep their iBooks in protective cases, and don't throw
them around like I do mine.  They are both really happy with their
computers, and I was able to train (across the English Japanese
language barrier) one of them how to use hers.  The other guy (my
roommate) even being a non-geek, understood his immediately and was
even downloading internet signal searching utilities that I hadn't
even heard of.

Okay, so this happy user ==> 2 new happy users.  Good job, guys.

But THAT'S not all!!

Today, when I picked up my computer after its fried brain was replace
under Applecare, it was noted that the power connection in the back
was faulty.  It was replaced in two hours.  Absolutely fantastic!!!
Thank you guys so much so much so much for being so awesome!!  I
continue to be a realllly happy Apple user, and will continue to
promote apple and all its awesomeness to anyone who seems interested
in buying a computer.

Get an Apple.  They are more expensive and they are worth it.