Entries this day: voting-with-my-wallet-an-open-letter-to-apple

voting with my wallet an open letter to apple

##07:54 Wednesday 18 July 2012

HI Apple

I was looking forward to getting support on my new MBP, but when I tried to log in to one-to-one on Firefox, I get the message that I must use Safari.

Is there a workaround for this? Is Apple only targeting Firefox? I can open the same link in Chrome, but how long until you block Chrome as well?

It seems like Apple is trying to boost Safari market share with some freedom-revoking business practice.

https://en.wikipedia.org/wiki/Usage_share_of_web_browsers

I feel really sad to have to cancel, but I think it's the only way I can get Apple's attention. Can you please pass along the message?

best regards

• Rob

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I sent the above message to my contact at the Apple Store in Shibuya. After reading the pros and cons of one-to-one membership, I had been sold on the idea that I could get an outstanding amount of help in a year for just $99. The message was basically sitting down with an _expert_ on OS X would be invaluable. Even just a single session to help get my new Mac tweaked would be worth the price. Fair enough; I tacked on 9500 yen to my ~300,000 yen purchase. One-to-one for a small fraction of the overall price; why not?

I routinely switch between Chrome and Firefox in my web browsing and web development. I have Safari (and Rockmelt, and Flock) in my Dock, but I don't ever open them; I don't remember the details, but they didn't suit me for one reason or another.

Being forced to use Safari will not make me happy to use it.

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When Windows 98 came out, I said "screw this" and switched to Red Hat linux. I never got into it enough to figure out how to upgrade the kernel, so when OS X came out, I switched to Mac and was quite happy with my choice.

I'm getting to a "screw this" mentality with Apple now. I think I'll be looking at ubuntu next.