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Rob is 20,118 days old today.

Entries this day: email-to-csATresolutiondept.com note-to-self-do-not-sign-up-for-porn

email to csATresolutiondept.com

15:11 Tuesday 03 July 2018 JST

To cs@r....t.com
SUBJECT: Unauthorized charges on my credit card

Hello

My name is Rob Nugen, and I am writing to ask you to remove unauthorized charges from my credit card.

My credit card number is (REDACTED)

On or around April 15, 2018, I used my credit card to do age verification for https://free-adult-games.com/ The website URL and name both indicate the content is free. I read the information written around the credit card entry form and felt assured my card would not be charged. Otherwise, I would not have signed up because there is plenty of free pornography available online.

On or around May 28th 2018, I received my credit card statement which showed three different charges (even though I only entered my credit card number one time).

April 17 wirescredcomp.com (866) 412-377 for $39.95
April 20 quotekrewbill.com (866) 324-828 for $39.94
April 24 payzonebill.com (877) 253-895 for $49.95

I chatted with a friendly customer service agent who assured me all the charges would be removed from my credit card. I was given a cancelation number el3168.

I have a copy of the transcript here: https://new.robnugen.com/journal/2018/05/29/cancelled-porn-charges/

This month, I have received the same set of three charges.

May 16 wirescredcomp.com (866) 412-377 for $39.95
May 20 quotekrewbill.com (866) 324-828 for $39.94
May 24 payzonebill.com 866 401-9676 for $49.95

I called customer service this time, and was assured they "could only remove 2 charges" which is insufficient given there were more than 2 charges each month, even though I had only entered my credit card number one time, on one site.

I ran out of credit while on the phone so was disconnected while on hold. I went back to customer service chat.

I have a copy of the transcipt here: https://new.robnugen.com/journal/2018/07/03/note-to-self-do-not-sign-up-for-porn/

The agent made the same assurances that all the charges have been removed. I asked how I can trust they have been removed after I was given the same assurances last month. The agent suggested I write to you. Curiously, this agent gave me the same cancellation confirmation code. el3168

The charges listed above were not authorized. Please remove all the charges listed above and any other similar charges from my credit card number ________________.

Sincerely,
Rob Nugen

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note to self do not sign up for porn

28 May 2018 JST

Transcript from the first time I cancelled these porn charges

14:45 Tuesday 03 July 2018 JST

22:06 Your Question: Can you remove all the charges that have been placed on my account?
22:06 Please wait and one of our operators will be with you shortly.
22:06 Your request is important to us. Please wait and one of our operators will be with you shortly.
22:07 You are now chatting with KHD-Mercy A. - Chat Support Teams
22:07 KHD-Mercy A.: Thank you for contacting Customer Support, how can I help you today?
22:07 Rob Nugen: Can you remove all the charges that have been placed on my account?

22:07 KHD-Mercy A.: I will check on that for you. Allow me first to locate your subscription by either the email address used to join, the username, or the first 12-digits of the credit card used upon sign up.
22:08 Rob Nugen: (REDACTED)
22:08 KHD-Mercy A.: Thank you for the information... please stay with me on live chat while I pull up your record.
22:14 KHD-Mercy A.: I have your record now... please hold while I get the subscription details.
22:14 Rob Nugen: Thank you
22:15 KHD-Mercy A.: Our records indicate there is a cancelled and refunded membership with the following log in information...
Username : freerabbit
Password : freerabbit
Website 1 : www.Free-Adult-Games.com
Website 2 : www.PremiumPornHD.com
Website 3 : www.XXXHDVault.com
Sign Up Date : Apr 13 2018
Cancellation Date : May 28 2018
Refund Date : Jul 2 2018 $49.95,$39.94 and $39.95
How else can I assist you?
22:16 Rob Nugen: At this point, I have two credit card statements which have a total of 6 charges.
22:16 Rob Nugen: How many total charges and how many total cancellations are actually on the account?
22:18 Rob Nugen: On May 28th 2018, I was told that all the charges would be reversed, and now I find in my subsequent credit card statement, that is not the case.
22:20 Rob Nugen: By the way, I am on the phone with a different representative on this very issue, but have run out of phone credit. Please apologize to Mr Kennedy on my behalf for the disconnect.
22:22 KHD-Mercy A.: We already isued
22:23 KHD-Mercy A.: We already issued you a courtesy refund $49.95,$39.94 and $39.95

22:23 KHD-Mercy A.: And regarding for the other charges
22:23 KHD-Mercy A.: Let me direct you to our Resolution Department so they can further investigate on your concern. Their toll free number is 1-877-729-3306. Please feel free to contact them.
22:23 Rob Nugen: Thank you. The same three charges have appeared again on my credit card.
22:23 KHD-Mercy A.: Is there anything else I can help you with?
22:24 Rob Nugen: Please have them call me. I was speaking with your customer service department but got disconnected.
22:24 Rob Nugen: My number is +81-90-....-....
22:26 KHD-Mercy A.: If you would prefer to speak to us directly, our toll free number is 1-877-748-2762. Operators are currently available and we are here 7-days a week.
22:26 KHD-Mercy A.: Is there anything else I can help you with?
22:27 Rob Nugen: CAn you ask them to call me?
22:27 KHD-Mercy A.: We cannot do that
22:27 Rob Nugen: I have no more phone credit: I was speaking for 27 minutes already
22:27 KHD-Mercy A.: Rest assured that your account is already canceled and there will be no further rebills.
22:27 Rob Nugen: Do you have a customer service number in Japan?
22:28 KHD-Mercy A.: Regarding for the other charges. Please call our Resolution Department so they can further investigate on your concern. Their toll free number is 1-877-729-3306. Please feel free to contact them.

22:28 KHD-Mercy A.: None sir
22:28 Rob Nugen: I was told the same thing last month, that everything has been taken care of.
22:28 KHD-Mercy A.: You can also email our Resolution Department at cs@r........t.com
22:28 Rob Nugen: Are there any charges that were made after May 24th?
22:29 Rob Nugen: Do you believe emailing cs@r............t.com will be as effective as contact you via chat?
22:31 KHD-Mercy A.: You were billed $49.95 on May 24 2018 and it's already refunded
22:31 Rob Nugen: Are you able to remove the charges for April as well?
22:34 KHD-Mercy A.: Regarding for the other charges. Please call our Resolution Department so they can further investigate on your concern. Their toll free number is 1-877-729-3306. Please feel free to contact them.

22:34 Rob Nugen: For the current cancellations, do you have a confirmation number?
22:38 KHD-Mercy A.: Cancellation confirmation number is el3168
22:38 KHD-Mercy A.: Is there anything else I can help you with?
22:38 Rob Nugen: Not at this time.
22:38 Rob Nugen: you have been very helpful.
22:38 Rob Nugen: Thank you very much.

Department: Chat Support Teams
Full Name: Rob Nugen
Email: freerabbit@p.............y.com
Your Question: Can you remove all the charges that have been placed on my account?
Operator: KHD-Mercy A.

survey

Department:
Rating:
Full Name:
Email:
Comments:	Chat Support Teams
5/5
Rob Nugen
freerabbit@p............y.com
Thank you for helping me get over my porn addiction. Dealing with these credit card charges has removed any desire to ever view porn again.

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